Marigold IT Service Agreement For Member Libraries

Please contact your consultant if you have questions or concerns.

  • passed by Marigold Board November 19, 2011
  • fee Schedule passed by Marigold Board April 17, 2012


Marigold IT service agreement

Table of contents:

1.  Services provided for all Marigold Member Libraries
     1.1  Marigold IT Help Desk Support
     1.2  Onsite IT visits
     1.3  After-Hours support 
     1.4 Videoconference support
     1.5  SuperNet administration
     1.6  Internet service
     1.7  Email hosting
     1.8  Website hosting
     1.9  Purchasing
 
2.   Unsupported Services

3.   Skills expected at the local level

Schedules
A.  Help Desk Support Services
B.  After-Hours Support
C.  Support Agreement: Computer Network Services for Marigold Member Libraries
D.  Support Agreement for Community Libraries
E.  Support Agreement for Municipal libraries
F.  Schedule F – Fee Schedule

AttachmentSize
Marigold IT Service Agreement_MAY 2012.pdf376.54 KB